Center Policies

Making or Cancelling Appointments

Appointments are available 24/7 through our website! You can also call Lavender Retreat during normal business hours to book an appointment, or to check on specific availabilities. Outside of business hours, calls will be returned within 24 hours, except on weekends.

When making an appointment, please provide us with the following information:

  • New clients:
    Please provide credit card information to book your first session. We retain credit card information in case of late cancel or no-show, but do not charge your card until after your appointment.
  • Gift Cards:
    Gift card recipients are subject to our appointment policies. Please leave a card on file with us to schedule your appointment.

Appointment Cancellation Policy

Lavender Retreat requires notification of cancellation at least 24 hours in advance.

If less than 24 hours advance notification is given, a same day cancellation/no show fee, including for Saturday and Sunday.

50 Minute service cancellation/no show charge - $60.00

80 Minute service cancellation/no show charge - $85.00

In case of a personal emergency, we will work with you to reschedule the appointment.

Arriving for your appointment

New Clients:
Please come 10 to 15 minutes before the appointment time to fill out the intake form. Clients can also download the intake form on our website and bring the completed form with them.

Returning Customers:
Please arrive at least 10 minutes before your appointment to ensure you are in a relaxed state for your service.

Gift Cards:
Gift card recipients are subject to our appointment policies. Please leave a card on file with us to schedule your appointment.

Service Packages:
All service packages expire within one calendar year of the date of purchase

Hours of Operation

Tuesday through Friday 10:00am to 7:00pm

Saturday 10:00am to 7:00pm

Sunday 10:00am to 5:30pm

Monday Open Select Mondays, TBA

Holiday Closings

Memorial Day May 30th

Independance Day July 4th

Labor Day September 5th

Thanksgiving Day November 24th

Christmas Day December 25th

New Year's Day January 1st